frequently asked questions

Here are some very common questions & answers about our mobile spa services.

1. What can I expect from a Spa-In Mobile Spa home visit?

If you've never experienced an in-home service before, prepare to be dazzled. Once your booking request has been confirmed, a skilled therapist will arrive at your home or office and transform your space into a therapeutic oasis for the time of your service.
Care is paid to ensure that our services are extremely convenient but non intrusive.

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2. Can I be issued an insurance claims receipt for my massage at home?

Can I get an insurance claims receipt for my massage at home?
Yes you can! Our Mobile Registered Massage Therapists will write you a receipt for your insurance claim. Please mention this upon booking.

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3. Do your therapists come to my area?

We a Mobile Spa in Toronto and service most parts of the GTA and our guest service representatives will do our best to accommodate your region.
A small travel charge may exist for booking in Richmond Hill, Markham, Vaughn and Brampton.

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4. Is there a minimum order requirement?

There is a $130 minimum order request in both the mobile esthetics and mobile hair and make-up section. This is to ensure that we are maximizing the in-home visit of our Estheticians and Beauticians.

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5. Are gratuities included in the charge?

Gratuities are not included in the service charge and though they are highly appreciated, they are not mandatory.

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6. Are there travel charges or additional charges to the prices displayed?

We are a mobile spa in Toronto and have no travel charges for services in the Scarborough, North York, Etobicoke and Mississauga area. A small travel charge may apply for small bookings in the Markham, Richmond Hill, Vaughn or Brampton area.

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7. What is a Spa Party?

A spa party is a spa themed event for a group of 4 and over. These include kids Spa Parties for tweens ages 5-12, teenagers, or ladies spa parties. We carefully consult with the party organizer to ensure that we deliver their vision for the event. A maid of honor might want to organize a spa pajama party for a bridal group. This party would be very different from a spa party we would organize for an event planner hosting an office wellness day for a company.
Please give us a call at 416 546 9348 to organize a free consultation and allow us to suggest some great spa party ideas.

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8. How can I book a spa party?

Because spa parties in Toronto vary from event to event, please give us a call at 416 546 9348 or send us an email at info@spa-in.ca to discuss your vision!

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9. What is a mobile office chair massage?

Often businesses wish to provide an office wellness day or employee appreciation day for their staff. Sometimes it’s a customer appreciation day or a Christmas party for clients. Because there is usually a large number of people expected to attend these event, going to a day spa is not a feasible option, as such offices in Toronto, Etobicoke, Scarborough, North York , Mississauga and area will have Spa-In Mobile spa provide spa services such as office chair massages for their guests.

Our mobile registered massage therapists are able to provide short treatments for guests at these office events that are effective and gender neutral while the client is fully clothed.

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10. What are your cancellation policies?

We are a mobile spa in Toronto with therapists on the road, and in order to provide you, and other clients with excellent customer service and access to appointments, we have a firm 24-hour cancellation policy for non groups. 50% will be charged for appointments cancelled within 24 hrs. of services and 100% for no shows or appointments cancelled within 2hours of a service.

For group bookings, 50% will be charged for appointments cancelled within 48hrs of the appointment date and 100% for cancellations within 24hours of the appointment date.

If this time requirement is not fulfilled, full services charges will still apply on any late cancellations or no show appointments. We reserve the right to keep any deposit paid if sufficient notice is not given.

Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at 416 546 9348.

For further questions or comments please visit our ‘Contact Us’ page to access our inquiry form or give us a call at 416 546 9348.

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Monthly Special

20% Off Massage For 2 (Couples Massage)
Reg $250 | Now $200

2 60 Minutes SwedishMassage
Aromatherapy
Tranquil Spa Music
Insurance Receipt
Travel cost included for most areas.

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